In most cases orders will be picked, packed and prepared for the carrier to pick – up within 1-3 business days. Once a tracking number is established you will be emailed immediately to keep an eye on your package.
If an issue arises that causes us to not meet these processing times, an email will be sent to you notifying you of the issue.
Products may be shipped via UPS, USPS, FedEx or DHL. Standard shipping times are 3-5 business days in the US. This does not include processing time.
International Shipping service is via UPS, DHL or USPS depending upon shipment weight and destination. APO/FPO and P.O. Box will be delivered by the USPS. International can take an additional day to leave the warehouse.
APO & FPO SERVICE:
APO & FPO orders are charged the standard shipping rate and shipped via US Postal Service.
PURCHASE ORDERS (PO’S)
Crossover Symmetry does accept Purchase Orders. Purchase order must be received within 30 days of the date of the purchase order and must have correct remittance address on it.
DEFECTIVE OR DAMAGED ITEM RETURN POLICY:
All defective or damaged products must be returned to the manufacturer for exchange within six months of the purchase date. We recommend that you keep your invoice as your proof of purchase.
Crossover Symmetry does not supply a return shipping label for damaged/broken products after use. Return shipping labels will be provided only in the instance of a 30-day return or incorrect package items.