Shipping

ORDER PROCESSING:

Crossover Symmetry makes every attempt to process orders for in-stock merchandise the same day they are received. Our standard cut-off time for daily order processing is 1:00 p.m. MST Monday-Friday. Orders for in-stock merchandise received during the weekend (after the Friday cut-off time) will ship on the following Monday.

DOMESTIC SHIPPING:

APO/FPO and P.O. Box will be delivered by the USPS. All other Standard shipments are via UPS.

Service Delivery Commitment
UPS Ground Based on distance to destination 1-5 Business Days
UPS 3 Day Select® By end of day 3 Business Days
UPS 2nd Day Air® Typically by end of day 2 Business Days
UPS 2nd Day Air A.M.® Typically by 10:30 a.m. 2 Business Days
UPS Next Day Air Saver® Typically by 3:00 p.m. Next Business Day
UPS Next Day Air® Typically by 10:30 a.m. Next Business Day
UPS Next Day Air® Early A.M.® As early as 8:00 a.m Next Business Day

 

Ground Shipping Map

INTERNATIONAL SHIPPING:

International Shipping service is via UPS or USPS depending upon shipment weight and destination. APO/FPO and P.O. Box will be delivered by the USPS.

Service Delivery Commitment
UPS Worldwide Expedited By end of day 2-5 Business Days
UPS Worldwide Saver By end of day 1-3 Business Days
UPS Worldwide Express By 10:30 a.m. or 12:00 noon 1-3 Business Days
UPS Worldwide Express Plus Typically by 8:30 or 9:00 a.m. 1-3 Business Days

 

SATURDAY DELIVERIES:

Saturday deliveries can only be carried out with a 2nd day/overnight shipping purchase. The offer can only be carried out via telephone for an extra $15.00 shipping fee. Please contact us 303 403 0126 if you wish for the special handling.

APO & FPO SERVICE:

APO & FPO orders are charged the standard shipping rate and shipped via US Postal Service.

DEFECTIVE OR DAMAGED ITEM RETURN POLICY:

All defective or damaged products must be returned to the manufacturer for exchange within six months of the purchase date. We recommend that you keep your invoice as your proof of purchase.

Crossover Symmetry does not supply a return shipping label for damaged/broken products after use. Return shipping labels will be provided only in the instance of a 30-day return or incorrect package items.

Videos & DVDs Cannot be returned if opened. If the merchandise is defective, it will be exchanged for the same title only.

PURCHASE ORDERS (PO’S)

Crossover Symmetry does accept Purchase Orders. Purchase order must be received within 30 days of the date of the purchase order and  must have correct remittance address on it.